Why Maintenance? Software maintenance is a Galaxy requirement
for the Professional, Corporate, and Enterprise Software Editions. The
first twelve (12) months are included with each software package
purchased. As a value added option, additional years are offered
providing Maintenance & Support for the subsequent years. Keeping
your software current provides a path maintaining the overall integrity
and performance capability of the installed Galaxy hardware.
As a world class Access Control solutions manufacturer, galaxy
has designed this infrastructure so both our dealer/partners and
end users can experience consistent product performance
and support services you have come to expect and deserve!
Benefits & Coverage
Software Version Upgrades Include:
• New Software Features
• Software Patches & Fixes Included
• Technical Telephone Support During all Hours
• Database Conversion Utility Applications*
*(Each upgrade requires the database be converted from old versions
to the new, sometimes requiring a multi-step process)
• New & Updated Software Accommodates New Hardware
• Database Migration Path Included*
*(Previous to present path: SQL 7 to SQL 2000 MSDE to SQL 2005)
• New Product Integration
-DVR integration
-Visitor Management Integration
-Time & Attendance Integration
Important Note: If an extended maintenance has not been purchased for
supplemental years and upon expiration of the included first year maintenance,
purchase of a new software at full cost will be required to supplement any
new enhancements, integrations, hardware and/or operating systems.