Queue Management may appear to most people to be a rather complicated term, but it is actually very simple to understand when it comes to its overall operation and implementation. The Queue Management system is a computerized system that manages walk-in services or customer flow. Queue management systems are primarily used to manage interactions with customers, whether in person or via information displayed on a screen. To summarize, a Queue Management System is an intelligent system that aids in the management of people's Queues. A queue management system is used to control queues in layman's terms. Queues of people form in a queue area in a variety of situations and locations. Queuing theory refers to the process of forming and propagating queues.